Please provide the final "camera-ready" version of your paper in the following way:

• Place two versions of the paper (one in an editable format, preferably Microsoft Word, and another in a viewable format such as pdf or ps) in a web site and send the URL of both documents plus the title, authors of the paper and contact (email and telephone) to us by email to: iceis@est.ips.pt.
• Alternatively, and only if you are unable to place the documents on the web, you should send both documents by email, as attachments, to: iceis@est.ips.pt, indicating in the body of the message the title, authors of the paper and contact (email and telephone).

The paper should be completed and sent by 30 April 2000.

The registration form must be received from at least one of the authors to ensure the inclusion of the paper in the conference proceedings. The completed registration form should be returned no later than 30 April 2000 to the Conference Administrator: Caroline Lees, School of Computing, Staffordshire University, Beaconside, Stafford ST18 0AD, UK.

Should you require further information or if you have any special requirements do not hesitate to contact Caroline on direct line telephone/fax number: 44 01785 353441 or e-mail: c.a.lees@staffs.ac.uk.

Due to space limitations in the Proceedings, the maximum number of pages for each paper is limited to 5 (five). If absolutely needed, it is possible to increase the total number of pages up to 8 pages. However, for each page in excess of 5 the authors must pay an additional fee of £30 for each excess page.

Submitted papers should be formatted for A4 size paper, and must be written in English, and carefully checked for correct grammar and spelling. Papers should be submitted in a 2-column format; each column should be 7.5cm wide, with a space of 0.8cm between the columns. The text should be in Times New Roman, 11pt, justified and single spaced. There should be no headers/footers and no page numbers. Margins requirements are as follows: Top: 3.3 cm; Bottom: 4.2cm; Left 2.6cm; Right: 2.6cm.

The title, author, affiliation(s), contact details, abstract and list of keywords should be justified and single spaced in a single column across the width of the printable area.

The paper should include:

1. The title: 14 pt bold type, centred over two columns, and in upper case.
2. Authors and affiliations (incl. full address and e-mail) should all be 11 pt, centred, under the title. Authors (bold) and affiliation/contact details (italic) should be centred. For multiple authors use a superscript to indicate affiliation/contact details.
3. Abstract: maximum 200 words, 11pt.
4. Keywords: maximum of five, under abstract, separated by commas.
5. Headings should be numbered and in mixed case 12 pt. bold text. Generally two, and at most three levels of numbered headings should be used.
6. Figures should be numbered sequentially, with a 10 pt. caption centred immediately below. Figures should be placed in the main text, as close as possible to their first reference, and centred in a column or across the page if necessary.
7. Bibliographical references should be listed alphabetically at the end of the paper, before any appendices. Use 11 pt. single spaced text.

References within the text, should be in the Harvard referencing style. Examples are given below:

White, R., 1988. Advertising: what it is and how to do it. 2nd ed. London: McGraw Hill.

Greco, A.J. and Swayne, L.D., 1992. Sales response of elderly customers to point-of-purchase advertising. Journal of Advertising Research, 32 (5), 43-63.

Silver, K., 1989. Electronic mail: the new way to communicate. In: D.I. Raitt, ed. 9^th international online information meeting, London 3-5 December 1988. Oxford: Learned Information, 323-330.

Below is a summary of our requirements:

• Affiliation should include Organisation, full address and email.
• References and Citations should follow the Harvard (or author-date) system convention.
• Header and footer are not to be used
• Format of paper can be changed in order to meet format specifications
• Please include a viewable version of the paper (pdf or ps)

The main goal of our poster sessions to offer you the opportunity to interact with the conference delegates and to establish further correspondence. Abstracts of posters will be included in the proceedings and we recommend that you submit an extended abstract (roughly 1-2 pages) in the format described below and in the following way:

1. Place two versions of the extended abstract (one in an editable format preferably Microsoft Word, and another in a viewable format such as PDF or PS) in a web site and send the URL of both documents by email to iceis@est.ips.pt, including the title, authors of the poster and contact (email and telephone).
2. Alternatively, and only if they are unable to place the documents in the web, they should send both documents by email, as attachments, to iceis@est.ips.pt, indicating in the body of the message the title, authors of the poster and contact (email and telephone).

In order for your final manuscript to be published, the following conditions must be satisfied:

1. Your poster abstract must be submitted by 30 APRIL 2000.
2. One of the authors must complete the registration form by 30 APRIL 2000.

Submitted poster abtracts should be formatted for A4 size paper, and must be written in English, and carefully checked for correct grammar and spelling. The text should be in Times New Roman, 11pt, justified and single spaced. There should be no headers/footers and no page numbers. Margins requirements are as follows: Top: 3.3 cm; Bottom: 4.2cm; Left 2.6cm; Right: 2.6cm.

The title, author, affiliation(s), contact details, list of keywords and extended abstract should be justified and single spaced in a single column across the width of the printable area.

The poster abstract should include:

1. The title: 14 pt bold type, centred and in upper case.
2. Authors and affiliations (incl. full address and e-mail) should all be 11 pt, centered, under the title. Authors (bold) and affiliation/contact details (italic) should be centred. For multiple authors use a superscript to indicate affiliation/contact details.
3. Extended abstract: maximum 2 pages, 11pt.
4. Keywords: 9 pt, maximum of five, under abstract, separated by commas.
5. Bibliographical references should be listed alphabetically at the end of the paper, before any appendices. Use 11 pt. single spaced text.

Poster sessions will be held from 5th to 7th July 2000. As posters are a reflection of the presenter and his/her institution it is very important that your poster looks professional and can be easily read. For this reasons posters should be readable from a good distance; large and clear lettering, artwork, photos, charts and graphs will give your presentation strong support. Detailed information is more effectively conveyed in handouts and can be distributed at the conference.